Pelion's philosophy underlying its operations and approach to business is based on ethical values. Its mission, which gives meaning to Pelion's existence, is focused on people (“We are here to ensure a long and quality life for our Customers and Patients”). They are both reflected in our unique view on managing relations with our environment (the stakeholders). It is not a company surrounded by various interest groups. It is the Patient who is at the centre and the Pelion family companies are there to help the Patient, directly or indirectly. This is the fundamental ethos of service inherent in pharmacy and medicine from the very beginning. We put people at the centre of what we do, because we care for and draw on the pharmaceutical tradition. The Pelion family is in turn surrounded by numerous groups and persons affected by and affecting this family. The Pelion family listens intently to their expectations and concerns. Pelion strives to address those expectations and concerns on an ongoing basis to ensure that its relations with stakeholders are as good as possible and based on mutual trust and honesty.
Our stakeholder map illustrates the position given to the Patient in our approach to business.
To actively participate in building the prosperity of the region's inhabitants through business efficiency and involvement in the social and economic development of the region.
To permanently look for new opportunities for minimising adverse impact on the environment in all areas of the Company's operations.
Increased awareness, care and responsibility
To engage in the improvement of people's health.
To increase Company value through its permanent growth and ensure transparent management through regular issue of reliable financial and non-financial information on the Company's operations.
Trust and mutually beneficial communication
To become a preferred trading partner and cooperate with companies that share our values.
To ensure the highest professional standards and utmost care in service provision.
Satisfaction and trust
To offer fair terms of employment in a friendly work environment, foster employees' professional and personal development, and promote healthy lifestyles.
Loyalty to the company, security
To follow a transparent and active information policy with the use of new technologies ensuring quick and broad access to information.
Trust and cooperation
To share knowledge and cooperate for professional development in the region
Cooperation and mutual development
To take utmost care of Patients' health to the extent it is directly affected by the company's operations on the healthcare market in Poland and abroad, and in particular to promote the highest standards of drug distribution, enhance drug availability to patients and constantly improve the system of the pharmaceutical care provided.
Trust in the brand
Thanks to an approach to business based on the concept of sustainable development we can view our operations and business model from the perspective of transforming and building six types of capital, which are not only employed, but also transformed.
All the funds used to finance operations.
Continued cooperation and reliable communication with capital market participants and lenders, as well as effective receivables management secure financial liquidity. The unique knowledge of finance management on the medical services market prompted the establishment of Consensus sp. z o.o.
All our infrastructure, warehouse network, order picking line, distribution and logistics network, vehicle fleet, a chain of company-owned pharmacies and pharmacies working with Pelion, manufacturing plant, a hospital.
Development of a proprietary model for cooperation with external partners, such as the Healthy Choice programme.
Use of innovative solutions and communication channels through which Patients can order online medicines they need and collect them at the pharmacy of their choice.
A team of exceptional people who help build the Pelion family, contribute their competencies, are open to teamwork and ready to share their ideas. It is an organisational culture whose healthy, value-based growth we support.
Listening to the employees and fostering a friendly work culture conducive to openness and dialogue.
Unique expertise which allows us to build our competitive advantage and ensure that medicines are made available as quickly as possible where they are needed. In-house research on innovative particles. Educating healthcare professionals. Network of strategic partnerships.
Willingness to create alliances and partnership with academic institutions; Pharmena, a company set up on the initiative of scientists and financially supported by Pelion
Participating in treatment and protection of human health. Building relationships based on trust and integrity with both customers and suppliers. Involvement in the lives of local communities and recognition as a good and trustworthy neighbour. Efforts taken to preserve traditions of the pharmacy profession.
Dialogue with local communities and NGOs to jointly find solutions to problems related to the quality of life and health of the community members.
Helping to reduce negative environmental impact, in particular ensuring safe disposal of expired medicines.
Partnership with pharmacies participating in the Healthy Choice programme and drawing their attention to the importance of proper disposal of expired medicines
The network managed by UN Global Compact comprises over 9,000 largest companies and 5,000 institutions from around the world; they engage in discussions about sustainable development with governments and scientific institutions at local and international levels.
“The network managed by UN Global Compact comprises over 9,000 largest companies and 5,000 institutions from around the world; they engage in discussions about sustainable development with governments and scientific institutions at local and international levels. The debate is held on the UN Business Action Hub, a platform where we arrive at specific solutions to major challenges, such as corruption, adherence to the highest ethical standards, environmental protection and respect for human rights at the workplace. Most important of all, however, is the fact that the organisations, individually or in coalitions, join in the pursuit of the UN Sustainable Development Goals in their day-to-day activities. Innovativeness and effective operation of businesses positively contribute to resolving specific social and environmental issues. By offering access to medicinal products, the pharmaceutical sector is likely to literally provide solutions to problems of individual persons or groups of people. It is not only about R&D efforts which lead to finding appropriate substances, but it is also about affordability and geographical availability of pharmaceuticals. Even the most effective medicine is of no social value if it is not available to patients. In Poland, this is especially true in the context of the country’s efforts to eliminate the black market in pharmaceuticals and to curb organised economic crime, which hamper legal business activity by disrupting competition, affecting the availability of medicinal products and increasing the risk of unauthorized access to high-quality drugs.”